What does the term 'overservice' imply?

The term 'overservice' refers to delivering services that exceed client needs. In the context of procurement and supply, this can mean providing more support, benefits, or features than what the customer requires or has requested. While this may seem beneficial at first, overservice can lead to inefficiencies, increased costs, and dissatisfaction if clients feel overwhelmed or burdened by services they do not need. It reflects a misunderstanding of the client’s expectations and can decrease the overall value of the service if it does not align with their specific requirements.

Other options describe inadequate service provision or cost-limiting strategies, which do not capture the essence of overservice. Limiting service offerings or providing only the necessary services might address cost or efficiency but does not align with the concept of overserving, which inherently suggests an excess rather than a deficiency or limitation.